We want you to love your art.

Because many of our products are made to order or customised, refunds are handled on a case-by-case basis.

If there is any issue with your order, email us and we will do our best to make it right.

Eligible Refunds

Refunds or replacements may be offered if:

• Your item arrives damaged
• There is a production error
• The wrong item was sent

Custom Orders

Custom and personalised items are non-refundable unless faulty.

Timeframe

Any issues must be reported within 30 days of delivery.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rainbowartuniverse.co.uk and send your item to:

Rainbow Erotic Art
C/O Unit 8
Highlands Farm Business Park
Highlands Hill
Swanley
Kent
BR8 7NA
United Kingdom

Shipping returns

To return your product, you should mail your product to:

Rainbow Erotic Art
C/O Unit 8
Highlands Farm Business Park
Highlands Hill
Swanley
Kent
BR8 7NA
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@rainbowartuniverse.co.uk for questions related to refunds and returns.